1.) Open the Yi Home app to get to the login page
- Log out of the account by selecting "profile" at the bottom of the app. Click the "settings" button at the top right. On the next screen there will be a "Log Out" button at the bottom of the page.
2.) Select the "Forgot password" link to proceed to the next step
3.) Enter the e-mail connected with the Yi Home app and the verification code to proceed. The system will send an e-mail to the associated e-mail address (the process can take 2-5 minutes). The e-mail will be titled "YI Account Password Reset" please check your spam folder if the e-mail is not seen in the inbox.
4.) The e-mail will contain a 8 character code which is required to set up a new password. Enter the code and create a new password which meets the requirement shown on the screen.
Password format: 8 - 16 characters long, use at least three of the following types of characters, numbers uppercase characters, lowercase characters, or symbols.
5.) The system will show the successful password change in the following screen.