How to cancel YI Cloud subscription on Android or cloud website

Currently, only payments made with Debit/Credit cards are supported for cancellation. Please contact our customer support at support@kamihome.com to cancel a PayPal service. Contact PayPal to cancel the billing.

If you are trying to cancel your cloud subscription in the Android app, please follow the steps below for each app.

YI Home: From the app home screen, click on Discover. Click Manage Plans. Select Manage Plan in the bottom right. Click on Cancel Plan.

Kami Home: From the app home screen, click on Discover. Click Cloud Settings. Select the plan under Cloud Service. Click on Cancel at the bottom of the screen. Select Continue to cancel the plan.

If you are trying to cancel your cloud subscription on the Cloud Website, please follow the steps below.

YI Cloud Website: Go to the website https://cloud.yitechnology.com/#/login and log into your account. Click on "Orders" in the top right. Select Cancel Plan in the bottom right of the service plan. Click on Continue to cancel the plan.