How to cancel YI Cloud subscription on Android or cloud website

Currently, only payments made with Debit/Credit cards are supported for cancellation. Please contact our customer support at support@kamihome.com to cancel a PayPal service. Contact PayPal to cancel the billing.

If you are trying to cancel your cloud subscription, in the Android app, please follow the steps below for each app.

YI Home/Kami App:

1. From the app home screen, click on Account.

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2. Click Manage. 

3. Select Manage Plan in the bottom right.

4. Click on Cancel Plan.

If you are trying to cancel your cloud subscription on the Cloud Website, please follow the steps below.

YI Cloud Website: Go to the website https://cloud.yitechnology.com/#/login and log into your account.

Click on "Orders" in the top right.

Select Cancel Plan in the bottom right of the service plan.

Click on Continue to cancel the plan.