Not receiving Notifications to the phone?(Alder)

To turn ON the notifications feature from your mobile device, please follow the steps provided below.

For Android users:

1. Access the settings of your mobile phone.

2. Tap on Apps or Apps & Permissions.

3. Select the app.

4. Turn on the Notifications feature.​

For IOS users:

1. Access the settings of your mobile phone.

2. Scroll to the bottom of your screen (where you can see all of the Apps installed on your phone). Select the app.

3. Tap on Notifications.

4. Be sure that all the settings shown under Notifications are enabled.

(Allow Notification, Banner Style >Temporary, Sounds, Badges, Show Previews > Always, and Notification Grouping > Automatic).