Cloud Payment Issue

We're sorry you're having an issue with a cloud payment. Please contact our cloud payment team at
support@kamihome.com with the following information:

1. Email address used to subscribe to the YI Cloud Service( make sure spelling matches with lower / upper case letters):
2. Region (Europe/North America/China):
3. Cloud Payment Method (Apple Pay/Paypal/Credit Card)
4. Screenshot of "Cloud Settings" page (Go to your YI Home App > Discover > Manage Plans)
5. Screenshot of "Cloud Order Details" page (Go to your YI Home App > Discover > Manage Plans > Order History)
6. Screenshot of the cloud invoice (sent to your account email):