Check the MAC address setup in your router and make sure that the filter has been turned off. If the camera is not responding to your password, please reset the camera and try connecting again. If the issue persists, please contact firstname.lastname@example.org
Articles in this section
- Setting Up Your Camera Using YI Home App
- How do I reset my account password?
- How to troubleshoot "camera is offline"?
- How do I obtain full coverage of a room?
- How do I mount the camera on a wall?
- Can YI Home Camera be used outdoors? What’s the highest and lowest temperature limitation?
- How to set up the Wi-Fi network?
- Can I connect my YI Home Camera to a Wi-Fi without a password?
- What is the meaning of different colors of status light?
- How to pair YI Home Camera to my phone?