Check the MAC address setup in your router and make sure that the filter has been turned off. If the camera is not responding to your password, please reset the camera and try connecting again. If the issue persists, please contact firstname.lastname@example.org
Articles in this section
- Troubleshooting: Video playback not functioning for alerts
- Why does my screen becomes black and white even in the daytime?
- How to troubleshoot "camera is offline"?
- What do I do if I did not hear “QR Code scan is successful”?
- What shall I do if the app keep buffering the video but cannot connect?
- Why can I see the video feed but cannot hear the sound?
- Why are the videos blurry or not clear?
- What should I do when the QR code pairing has failed?
- How do I resolve when the camera says that the Wi-Fi password is incorrect although it is the right one?
- Why is there no alert when motion is detected?