What do I do if the sound and image are not synchronized? Tyler Updated January 20, 2017 22:26 Follow Check the Internet connection of your device. In case of a significant delay, please exit the video and reload it again. Related articles Why are the videos blurry or not clear? How many people can I share my YI camera with? Why I can see the image but can not hear sound? How long can I record for with a micro SD card? What do I do if the voice of the video is low or with noise or howling? Comments 0 comments Please sign in to leave a comment.