Why can't I download photos with the App? Tyler Updated January 18, 2017 23:52 Follow Make sure the phone is not disconnected to the camera which can be caused by low battery or accidentally canceling the download by pressing the Q button Check your phone's Permission Setting to see if the App has access to your phone's memory card. Related articles Why does it take a long time to download a photo? How do I connect my iPhone for the first time? Comments 0 comments Please sign in to leave a comment.