Why can't I download photos with the App? Make sure the phone is not disconnected to the camera which can be caused by low battery or accidentally canceling the download by pressing the Q button Check your phone's Permission Setting to see if the App has access to your phone's memory card. Related articles How do I download videos and photos from the app? Where can I find the downloaded photos? How do I download photos from the camera? Why does it take a long time to download a photo? How do I share photos downloaded to the App? Comments 0 comments Please sign in to leave a comment.