Why can't I download photos with the App? Make sure the phone is not disconnected to the camera which can be caused by low battery or accidentally canceling the download by pressing the Q button Check your phone's Permission Setting to see if the App has access to your phone's memory card. Related articles What type of SD card do I need? Why does it take a long time to download a photo? How do I connect my iPhone for the first time? How do I download videos and photos from the app? Comments 0 comments Please sign in to leave a comment.