Why can't I download Master Guide templates? Please make sure your phone is disconnected from the camera and is connected to the Wi-fi. Related articles Why can't my YI / Kami camera connect to the Wi-Fi? Why can't my iPhone download videos from the YI 360 VR Camera? Why can't I connect to the camera's Wi-Fi after I paired my iPhone again? Camera Keeps Going Offline Can I make a connection request from the camera?