Why does it take a long time to download a photo? Make sure the phone is not too far away from the camera. Make sure there is no obstruction between the phone and the camera and there is no Wifi interference. Related articles Alert Notifications in the YI/Kami app Setting Up Your Camera With YI Home app Camera Pairing Issue Why are alerts not triggered when there is movement? How do I update the YI 360 VR Camera's firmware?