Why does it take a long time to download a photo? Make sure the phone is not too far away from the camera. Make sure there is no obstruction between the phone and the camera and there is no Wifi interference. Related articles Setting Up Your Camera With YI Home app How do I update the YI 360 VR Camera's firmware? What is the file size for a downloaded photo? Why can't I download photos with the App? The network is slow when I view/download/replay video clips?