Why does it take a long time to download a photo? Make sure the phone is not too far away from the camera. Make sure there is no obstruction between the phone and the camera and there is no Wifi interference. Related articles Why can't I download photos with the App? How can I contact Customer Support? How do I upgrade my firmware? What types of memory cards are supported? Where can I find the downloaded photos? Comments 0 comments Please sign in to leave a comment.