YI Home cameras cannot connect to 5GHz networks and must connect to a 2.4GHz network. Most routers have a 2.4GHz network available. If you are currently on a 5GHz network, you will need to adjust your settings to connect your camera:
Your router might have both networks available simultaneously.
- Your router might be broadcasting both the 2.4GHz and 5GHz networks at the same time.
Open your WiFi settings on your phone and switch to your 2.4GHz network before pairing your camera.
- The 5GHz network might have a 5 as part of its name. The 2.4GHz might have a 2 as part of its name.
Your router might be a dual band wireless router and set to broadcast only in one band.
- Your router might be broadcasting either the 2.4GHz or 5GHz network, but not both at the same time.
If you are connected to a 5GHz network, access your router settings and change your WiFi settings from 5GHz to 2.4GHz.
- If you need help making changes to your router settings, contact your service provider for assistance.