These recommended settings will help to ensure that you're able connect your camera.
- YI Home cameras will need to connect to a 2.4GHz band network. 5GHz WiFi band is not supported.
Ensure that your network name (SSID) contains only English characters.
- Ensure that the encryption mode is WPA/WPA2 (mixed mode) or WPA2.
Ensure that your WiFi password is 8-20 characters in length.
The following steps are intended for those familiar with WiFi router settings. These settings are typically only enabled if you've explicitly configured the router that way. If you need help configuring your router settings, contact your internet service provider for assistance.
- Disable AP Isolation
Disable MAC address filtering before pairing your camera. MAC filtering is disabled by default. If you are using MAC address filtering, you would need to disable this settings and pair the camera before turning it on. The MAC address is listed in YI Home App > Settings > Network Info.