Cloud code activation
Here is the process for activating your cloud code from the YI Store. Please refer to the steps below.
Log into the YI Cloud website https://cloud.yitechnology.com/#/login. If you are using a VPN, please disable it during this process.
1. Enter your Account credentials (account email address, password). Make sure the region shown is the same region your cameras are paired to in your mobile app).
2. Click “Login”.
3. Scroll to the bottom of the page. Under Have a service gift card, click on “Redeem Here”.
4. Enter your 18 digit service code provided from the YI Store.
5. If you receive the error, “The recharge card number is invalid”, the code you have entered is incorrect. Make sure you are entering the correct service code.
If you are still experiencing issues with your code, please reply back to us at email@example.com in the original email with your ticket number.
6. After you enter the correct service code, your cloud service will be active on your account in your mobile app.