You may have also received an error message "Camera Connection (5%_90%)"
To properly isolate this issue, please try the following:
• Reboot your router. (Unplug it for 5 - 10 seconds)
• Move the camera to next to the router and reboot your camera. (Unplug it for 5-10 seconds)
• Ensure that there are no obstructions that may block the signal between the router and the camera.
• The installation distance should not exceed 33 feet.
If the indicator light on the camera is blinking, there is a connection issue with the camera to the router. If the camera light is solid the connection from the camera to the router is working fine. If you are only seeing a “camera offline” or “network connection failed” error in the app, this is due to the phone connection when using the app to view the camera.
Ensure that your cellphone has either a strong Wi-Fi network or cellular connection. Errors involving Camera Connection (5%_90%) (error code -3003) are often due to a poor connection with your cellphone and not an issue with the camera. This can often happen when your cell phone or mobile device tries switching between Wi-Fi and cellular networks.
For any further assistance kindly contact us at firstname.lastname@example.org