How to delete your YI Account
Note: If you have an active cloud service, you will not be able to delete your account. The cloud service will need to be terminated before you can delete your account.
Please contact our customer support at firstname.lastname@example.org to expire the cloud service. Once the service shows expired in the app, you can delete the account in the app.
Here are steps on how to delete your account:
1. Launch the YI Home App and tap Account.
2. Tap avatar or your profile picture
3. Tap Account.
4. Lastly, tap Delete Account.