YI 360 VR Camera

Common Issues

• What are the requirements for my phone when playing high resolution video?
• What are the requirements for my PC when playing high resolution video?
• Where can I download stitching software for PC?
• What requirements does my cell phone need to meet in order to install the app? (YI 360 VR Camera)
• Where can I download YI 360 App?
• How do I restore my YI 360 VR Camera to factory settings?

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Connecting the Camera

• How do I pair my YI 360 VR Camera with the app?
• How can I change the Wi-Fi name and password?(YI 360 VR Camera)
• Why can't I connect to Wi-Fi with my YI 360 VR Camera?
• Why can't I detect the camera's Wi-Fi hotspot?(YI 360 VR Camera)
• How can I connect multiple cameras to my app?(YI 360 VR Camera)
• What is the YI 360 VR Camera's factory default WiFi hotspot?

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Camera Operation

• How do I take a photo or video with YI 360 VR Camera?
• What photo/video modes do my YI 360 VR Camera support and what does each mode allow?
• Why can't I take pictures/videos with my YI 360 VR Camera?
• When I take a photo in low light, why is the reaction time very slow with my YI 360 VR Camera?
• Why do videos shot under light sources have horizontal stripes with my YI 360 VR Camera?
• How do I get my YI 360 VR Camera to focus?

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Video/Photo

• Why can't I see the 5.7K 30fps in the camera?
• what are the requirements for the external microphone with YI 360 VR Camera
• Which videos can be stabilized?
• How do you play the photo/video?
• How do I download videos and photos from the app?(YI 360 VR Camera)
• Where do my downloaded videos and photos go?

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Live

• What is the resolution and code rate?

Battery

• Why does the YI 360 VR Camera feel hot while charging?
• What are the battery specifications and charging requirements with YI 360 VR Camera?
• How long will it take the battery to fully charge? How long can it be used for?(YI 360 VR Camera)
• Can I charge my YI 360 VR Camera using a mobile charger? Can I use my camera while charging?
• Can I charge my YI 360 VR Camera with my computer through an USB cable?
• Can I remove the battery and connect the camera directly to the power supply to continue usage? Can this damage the camera hardware?

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Powering On/Off

• How come the YI 360 VR Camera will not turn on?
• Why does my device automatically shut down?(YI 360 VR Camera)
• How do I conserve battery with YI 360 VR Camera? (Auto Power Off)
• What do I do if the YI 360 VR camera crashes?
• My device suddenly shut down. (YI 360 VR Camera)

Micro SD Card/USB Connection

• What are the requirements for my micro SD card? (YI 360 VR Camera)
• How do I view photos and videos from my SD Card?(YI 360 VR Camera)
• I inserted the SD card but it is not being recognized. (YI 360 VR Camera)
• What kind of USB port do we use? (YI 360 VR Camera)
• While using the USB cable to connect the YI 360 VR Camera to a PC, why can't the camera be used to take pictures, videos, and pair?
• How many GB of storage does the YI 360 VR Camera come with?

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Related Accessories

• What are the optional accessories for YI 360 VR Camera?
• How do I pair the bluetooth remote control with my YI 360 VR Camera?
• How do I use the two buttons on the Bluetooth remote control? (YI 360 VR Camera)
• How long does the Bluetooth remote control's battery last?(YI 360 VR Camera)
• What is the maximum distance the bluetooth remote control can be good for?(YI 360 VR Camera)
• Why can't my Bluetooth remote controller pair with my YI 360 VR camera?

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Indicator Light

• Power indicator
• Powering On/Off
• Take photo
• Charging
• Upgrade
• Unable to boot

Other Issues

• What is the camera's operational temperature range?(YI 360 VR Camera)