YI 360 VR Camera
The first high-end, live VR camera for everyone
Common Issues
- What are the requirements for my micro SD card?
- What are the requirements for my phone when playing high resolution video?
- What requirements does my cell phone need to meet in order to install the app?
- Where can I download YI 360 App?
- How do I restore my camera to factory settings?
- How do I update the camera's firmware?
Connecting the Camera
- How do I pair my camera with the app?
- How can I change the Wi-Fi name and password?
- Why can't I connect to Wi-Fi?
- Why can't I detect the camera's Wi-Fi hotspot?
- How can I connect multiple cameras to my app?
- What is the camera's factory default WiFi hotspot?
Camera Operation
- How do I take a photo or video?
- What photo/video modes does my camera support and what does each mode allow?
- Why can't I take pictures/videos?
- When I take a photo in low light, why is the reaction time very slow?
- Why do videos shot under light sources have horizontal stripes?
- How do I get my camera to focus?
Video/Photo
- How do you play the photo/video?
- How do I download videos and photos from the app?
- Where do my downloaded videos and photos go?
- How do I edit photos and videos within the app?
- How do I share my photos and videos?
- When I playback my videos on the computer, the sound sometimes lags or has no sound. What happened? And why do I have trouble playing back the videos sometimes?
Live
Battery
- Why does the camera feel hot while charging?
- What are the battery specifications and charging requirements?
- How long will it take the battery to fully charge? How long can it be used for?
- Can I charge my camera using a mobile charger? Can I use my camera while charging?
- Can I charge my camera with my computer through an USB cable?
- Can I remove the battery and connect the camera directly to the power supply to continue usage? Does this do damage to the camera hardware?
Powering On/Off
Micro SD Card/USB Connection
- What are the requirements for my micro SD card?
- How do I view photos and videos from my SD Card?
- I inserted the SD card but it is not being recognized.
- What kind of USB port do we use?
- While using the USB cable to connect the camera to a PC, why can't the camera be used to take pictures, videos, and pair?
- How many GB of storage does the YI 360 VR Camera come with?
Related Accessories
- What are the optional accessories for YI 360 VR Camera?
- How do I pair the bluetooth remote control with my device?
- How do I use the two buttons on the bluetooth remote control?
- How long does the bluetooth remote control's battery last?
- What is the maximum distance the bluetooth remote control can be good for?
- Why can't my Bluetooth remote controller pair with my camera?