YI 4K+ Action Camera

Overview

• What is the Electronic Image Stabilization(EIS) function? How to use it？
• What are the key YI 4K+ Action Camera features?
• Is there a QR code for YI 4K+ Action Camera?
• Where can I find and download the YI Action app?
• How can I contact customer support?

Common Issues

• What video modes and which FPS can be optional to support Field Of View footage of the camera ?
• How long is the official warranty since the time of purchase ?
• When I played back the videos on the computer/camera, why can I hear much noise coming out?
• What are the requirements for my microSD card?
• What requirements do my cell phone need to meet in order to install the app?
• Where can I download YI Action Camera App?

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Connecting the Camera

• How do I pair my camera with the app?
• How can I change the Wi-Fi name and password?
• Why can't I connect to Wi-Fi?
• Why can't I detect the camera's Wi-Fi hotspot?
• How can I connect multiple cameras to my app?
• What is the camera's factory default WiFi hotspot?

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Camera Operation

• How do I take a photo or video?
• What photo/video modes do my camera support and what does each mode allow?
• What scenes are my camera suited for?
• How do I capture photos while recording?
• How do I quickly take a picture?
• Why can't I take pictures/videos?

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Video/Photo

• Why does the battery percentage indication display inaccurately?
• Why is the audio quality of the recording when camera is inside waterproof housing not as good as when camera is not inside waterproof housing?
• Why are the photos and videos distorted on the margins?
• Why do I have .SEC files?
• How do I download videos and photos from the app?
• Where did my downloaded videos and photos go?

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Battery

• Why does the camera feel hot while charging?
• What are the battery specification and charging requirements?
• How long will it take the battery to fully charge? How long can it be used for?
• Can I charge my camera using a mobile charger? Can I use my camera while charging?
• Can I charge my camera with car charger?
• Can I charge my camera with my computer through an USB cable?

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Powering On/Off

• How come the camera will not turn on?
• Why does my device automatically shut down?
• How do I conserve battery? (Auto Power Off)
• What does the Power LED's displays mean?
• What do I do if the camera crashes?
• Why is the blue light constant when my camera is turned on?

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Micro SD Card/USB Connection

• What are the requirements for my microSD card?
• How do I view photos and videos from my SD Card?
• I inserted the SD card but it is not being recognized.
• What kind of USB port do we use?
• While using the USB cable to connect the camera to a PC, why can't the camera be used to take pictures, videos, and pair?
• How many GB of storage does the YI Action Camera come with?

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Related Accessories

• what are the requirements for the external microphone
• What are the optional accessories for YI Action Camera? (Including water proof case with bluetooth and selfie stick）
• How do I pair the bluetooth remote control with my device?
• How do I use the two buttons on the bluetooth remote control?
• How long does the bluetooth remote control's battery last?
• What is the maximum distance the bluetooth remote control can be good for?

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Other Issues

• Why doesn't my Type-C to RCA cable unable to output AV signal to the monitor?
• What is the camera's operational temperature range?
• What is the maximum photo size that the photos can be printed with, without distortion?
• Can YI Action Camera be used outside the country?