Overview

• How do I obtain full coverage of a room?
• How many YI Home Cameras can be connected to one account?
• Are there any video tutorials available?

Getting Started

• How to create a YI Home Account?
• Setting Up Your Camera With YI Home app
• How to activate YI Home 3 free cloud service?
• Are there any minimum phone requirements to install the App?
• Download YI Home app (iOS, Android)
• Recommended WiFi Settings

Camera Features

• How can I playback the footage on my SD card?
• Using the Live View
• What is the cool down / cool off period for Alert Notifications?
• How can I see more details of the video?
• Can I set a schedule for alert notications?
• Can I use my camera to monitor out of my window?

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Troubleshooting

• Camera Keeps Going Offline
• Issue is "Streaming unavailable" on Nest Hub?
• How to reset your YI Home camera?
• What do the different status lights indicate?
• What are the recommended MicroSD cards for YI 1080p Home Camera?
• How to troubleshoot "camera is offline"?

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Camera Settings

• How can i access my YI Home Camera DID (Serial Number)?
• How do I switch off the status light?
• Why did the Status Light restart after I turned it off?
• How can I reset my camera?
• How to optimize the camera settings?

Firmware

• Why do I need to update the firmware?
• Where can I find and download the latest firmware?
• Manual Firmware Update Instructions
• What kind of micro SD card supports the update?
• Can I update firmware without a micro SD card?
• Can I remotely update firmware?

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Security and Privacy

• How to create a security PIN?
• Change Your Password
• Forgot Password
• How to ensure the security and privacy of the video?
• Can someone else watch my video?
• My camera and SD card were stolen, how can I find my video evidence?