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YI Home Camera

Connect to Your Home Anytime, Anywhere.

Overview
  • How do I contact customer support?
  • How many YI Home Cameras can be connected to one account?

Getting Started
  • Setting Up Your Camera With YI Home app

Camera Features
  • How long can I record for with a micro SD card?
  • How can I playback the footage on my SD card? (YI Home camera)
  • Using the Live View (YI/Kami Home Cameras)
  • What is the cool down / cool off period for Alert Notifications?
  • How to use the settings for your camera?(YI Home camera)
  • Is the camera still able to record to a MicroSD card without a network connection?

Troubleshooting
  • What is the recommended microSD card for YI cameras?
  • Camera Keeps Going Offline
  • Google issue is "Streaming unavailable" on Nest Hub?
  • How to reset your YI Home camera?
  • What do the different status lights indicate?
  • How to troubleshoot "camera is offline"?
See all 8 articles

Camera Settings
  • How can I access my YI Home Camera DID (Serial Number)?
  • How do I switch off the status light?

Security and Privacy
  • How to create a security PIN?
  • Change Your Password within the YI Home/Kami App
  • Change or Forgot Password
  • My camera and SD card were stolen, how can I find my video evidence?

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