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Kami/YI Technologies Help Center
YI Home Camera
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YI Home Camera
Connect to Your Home Anytime, Anywhere.
Overview
How do I contact customer support?
How many YI Home Cameras can be connected to one account?
Getting Started
Setting Up Your Camera With YI Home app
Camera Features
How long can I record for with a micro SD card?
How can I playback the footage on my SD card? (YI Home camera)
Using the Live View (YI/Kami Home Cameras)
What is the cool down / cool off period for Alert Notifications?
How to use the settings for your camera?(YI Home camera)
Is the camera still able to record to a MicroSD card without a network connection?
Troubleshooting
What is the recommended microSD card for YI cameras?
Camera Keeps Going Offline
Google issue is "Streaming unavailable" on Nest Hub?
How to reset your YI Home camera?
What do the different status lights indicate?
How to troubleshoot "camera is offline"?
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Camera Settings
How can I access my YI Home Camera DID (Serial Number)?
How do I switch off the status light?
Security and Privacy
How to create a security PIN?
Change Your Password within the YI Home/Kami App
Change or Forgot Password
My camera and SD card were stolen, how can I find my video evidence?