Community
Submit a request
Sign in
Kami/YI Technologies Help Center
YI Smart Dash Camera
Menu
YI Smart Dash Camera
Drive Smarter, Drive Safer.
Overview
Is there a QR code for YI Smart Dash Camera?
Are there any video tutorials available for YI Smart Dash Camera?
How can I contact customer support?
Where can I find and download the YI Smart Dash Camera app?
Basic Knowledge
How to reset YI Smart Dash Camera
Does YI Smart Dashcam have the Advanced Driver Assistance System (ADAS)?
What is ADAS?
How can the ADAS tell if the car is departing from its lane?
What is the Lane Departure Warning and the Forward Collision Warning?
How is the ADAS calibrated (what is the cross mark on the screen)?
See all 13 articles
Firmware Update
How to update the firmware? (YI Smart Dash Camera)
App Connection
Having trouble when connecting YI Smart Dashcam to the app?
The Wi-Fi logo is not displayed on the upper-left corner of my phone after the connection?
Is 3G/4G mobile data required to watch the videos in the APP?
When the camera is connected to the smart phone, what will happen if I delete videos in folders “Emergency” and “Trip”?
After the camera is connected to my smart phone, all the buttons on the camera are no longer functioning?
How is the Wi-Fi connection between the camera and the smart phone established? Can two smart phones connect to the same camera at the same time?
See all 11 articles
Video Recording
Is the video recording divided into 3-minute clips? Why are there are video clips less than 3 minutes (images missing between different clips)?
Is it possible to record emergency video clips one immediately after another?
Why are the videos shot at night blurred?
Why are the video files in MPEG-4 format? Can I choose from other video formats?
Why are the videos blurred?
The camera lens flares severely.
See all 10 articles
Micro SD Card
What should I do when YI Smart Dashcam displays “please format the MicroSD card”?
What’s the storage allocation of normal records and emergency records? If emergency video files have to be deleted manually, can the camera continue recording when the card is full?
Why does the camera power off when the MicroSD card is inserted/extracted?
What should be the file format of the MicroSD card?
Which manufacturer is better, Samsung or Sandisk?
What kind of MicroSD card does YI Smart Dashcam support? What’s the maximum capacity of the card?
See all 9 articles
Power Supply
My camera is still working after I parked the car and pull out the key?
How do I use the cigarette-lighter adapter?
Can YI Smart Dashcam be charged by the 12v in-car battery?
Can YI Smart Dashcam use a portable USB battery pack as its power source?
What is the designed capacity of the built-in battery?
Can YI Smart Dashcam keep recording after car turn off? What is the temperature range of the camera?
See all 8 articles
Other Issues
What can I do if my camera comes across unexpected system halt/automatic restart/boot failure?
What can I do if my camera cannot start?
Will YI Smart Dashcam enable infra-red backlight while recording at night?
Is YI Smart Dashcam equipped with an On-Board Diagnostics (OBD) system?
What is the horizontal field of view (FOV) of YI Smart Dashcam?
Is YI Smart Dashcam equipped with one or two lenses?
See all 14 articles
Installation
Why does the plastic case of the camera become hot when it is in use?
Are there any car models that YI Smart Dashcam cannot be installed in?
In my region the temperature will easily drop under -10 degrees Celsius, so YI Smart Dashcam will not function?
What is the operating temperature for YI Smart Dashcam?
How long is the charging cable?
Can YI Smart Dashcam be connected to other dashcam’s charging cables?
See all 7 articles