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Kami/YI Technologies Help Center
YI M1 Mirrorless Camera
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YI M1 Mirrorless Camera
The World's Most Connected Mirrorless Camera.
Overview
Is there a QR code for YI Mirrorless M1 Camera?
Are there any video tutorials available for YI M1 Mirrorless Camera?
Where can I find and download the YI Mirrorless app?
Where can I find the user manual?
Common Issues
How to fix the "Unable to Pair Bluetooth, Camera not found" error?
Why won't the YI M1 Mirrorless camera power on?
Why doesn't pressing the shutter button work when 'Data communication is in progress' is displayed?
Why does it fail to pair with my camera via Bluetooth?
Why is my mirrorless dash camera not connecting to Wi-Fi?
Are other brands of lenses supported?
See all 9 articles
Basic Settings
How can I attach the shoulder strap?
How do I attach and remove the lens?
What do the buttons, rings and indices on the lens mean?
Do I have to follow the setup when I first use the camera?
What should I do if 'Lens locked, please rotate the zoom ring to unlock' is displayed after powering on?
What does each icon mean in the Live View screen?
See all 20 articles
Camera Connection
How do I connect my Android phone for the first time?
How do I connect my iPhone for the first time?
Can I make a connection request from the camera?
Under what circumstances will the camera fail to connect to the App?
Can anyone connect to my camera?
How can I unpair my phone with the camera?
See all 19 articles
Camera Operation
How to operate manual focus for the 42.5mm F1.8 lens?
What is the 'Master guide'? How do I use it?
What are the scene modes for?
How to shoot a video?
What does each mode on the mode dial mean?
How do I get more 'Master Guide' templates?
See all 69 articles
App Usage
How do I upgrade the App?
How do I share photos downloaded to the App?
Why does image sharing fail?
How do I download photos from the camera?
On which Social Media platforms can I share my downloaded photos?
Why does it take a long time to download a photo?
See all 17 articles
SD Card Problems
Why is there a blinking memory card icon on the bottom-right corner of the screen?
What if the screen still says that there is no memory card even though one is placed already?
What is the recommended storage size for the memory card?
What should I do if 'Memory Card is Write-protected' is displayed?
What types of memory cards are supported?
Why is 'Memory Card Not Recognized' displayed?
See all 10 articles
Firmware Update
How do I know my firmware version?
How do I make sure my firmware is up to date?
How do I upgrade my firmware?
What should I do if the firmware update from the APP fails?
What should I do if a firmware upgrade fails?
Charging and Peripheral Devices
How do I recharge the camera?
How long should the first recharge be?
How long does it take to fully charge the battery? How long can the battery last?
How can I tell if the battery is fully charged?
What should I do if the camera does not charge? What should I do if the charging indicator light on the battery charger does not light up?
Where can I purchase the battery?
See all 28 articles
After Sales and Others
What should I do if water gets into my camera?
How should I store the camera if I'm not going to use it for a long time?
Is a dry box and dehumidifiers necessary?
What's the best way to clean the sensor and the lens?
Are YI-M1 Mirrorless Camera made by China? Where are the camera and lens made in?
Is there a mechanical shutter for YI-M1 Mirrorless Camera?
See all 15 articles
Customer Support & Others
What's included in YI M1 Mirrorless Camera Standard Kit?
Can the date be displayed on photos?
Why doesn't the illuminator light up when shooting in dim places?
Does the YI M1 Mirrorless Camera have a mechanical shutter?
What are the policies on repair, return and exchange?
Do I get a receipt for my purchase?
See all 7 articles