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FAQ

  • Lost SD Card Playback - Kami/Yi Home App
  • 24-Hour Time Format (iOS)
  • QR Code Not Scanning
  • How to create an account in the Yi Home or Kami Home app?
  • Camera is Not Powering ON / No Voice Prompt
  • Having issue with installing the YI/Kami Home PC App?
  • How to setup Scheduling
  • Login to your PC using a QR code
  • How to change email address thru the app
  • How to fixed the Camera Alarm/Buzzing Sound Issue
  • How to Capture video from Camera Live feed (New App Feature)
  • How to view the live feed of the camera (New App Feature)
  • How to view the recordings on SD card (New App Feature)
  • How to view alerts and activities for specific dates (New App Feature)
  • Camera Activity (New App Feature)
  • How to View the Video Recordings on SD Card (New App Features)
  • How to delete your YI Account
  • How To Purchase A Cloud Service Plan
  • Error when linking YI cameras using Alexa app.
  • How to verify the camera model from the ID number?
  • Not able to create an account due to overlapping text
  • Kami and YI cameras that dual band (2.4GHz and 5GHz) network?
  • How to Migrate your YI Home App account to YI Life
  • How to use the time-lapse feature
  • YI Home PC App setup/pairing process
  • Check available firmware update of your camera
  • How to download Activity Alert clips on a specific camera using the YI/Kami mobile app
  • Downloading cloud videos using the YI Home PC App
  • Kami Home app is not yet optimized with tablets, iPads or Chromebook
  • Purple Haze In The Camera View
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