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FAQ

  • Not receiving Notifications to the phone?(General)
  • Purple Haze in camera view
  • Alert video failed to load
  • How do I fix the image quality when viewing my camera?
  • No power.
  • I have an issue with my order.
  • How do I fix my app issue?
  • Where are my files stored?
  • Downloading cloud videos using mobile app and Windows desktop app
  • What does error code 3029 mean?
  • What does error code 3013 mean?
  • What does error code 3003 mean?
  • What does error code 3006 mean?
  • YI and Kami camera security
  • Side loading YI Home app on Android
  • How to navigate the YI Home / Kami Home app? (part 1)
  • Why can't my YI / Kami camera connect to the Wi-Fi?
  • Wi-Fi password error for iOS and Android when pairing the camera.
  • How to use Home and Away mode in YI Home app
  • Alert Notifications in the YI/Kami app
  • I don't see the cameras in the pc/mac desktop app.
  • Issues with pairing camera
  • Playback issue with SD card
  • Wi-Fi password error on Android when pairing the camera.
  • Discover devices with Alexa app for YI/Kami cameras
  • How to pair Orbi Router with YI/Kami Camera on iOS/Android?
  • Where can I find my Camera DID number?
  • What are the supported network settings for a Home Security camera?
  • Sharing Your Camera With Friends and Family
  • Where can I find and download the latest firmware?(General)
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